Services and Cleaners
- Do you cover my area?
Ms Marie covers the Glasgow area up to 5 miles away from the city centre. For One-off cleans we cover up to 10 miles away from the city centre. Give us a call to find out if we cover your area.
- Is there a minimum booking?
Our regular domestic cleaning service requires a minimum booking of £22. For One-Off, Spring Cleaning and End-off Tenancy Cleaning the quote will be based on the size of the premises, flat/house condition, and client's requirements. 40% deposite should be paid in advance.
- Do I have to supply cleaning materials and cleaning equipment?
No, our cleaners carry their own materials and equipment. However, if you prefer to specify the substances used in your home, you can do so. Please be aware that we use only substances that meet national health and safety standards.
- How do you vet the cleaners?
We first carry out a telephone interview. If the applicant seems suitable we then arrange second interview to take place in their home. Only after taking proof of ID and address along with references we accept them onto our database. Every cleaner we employ must present two references, which we check, and permission to work in the UK. We also require Disclosure Scotland with issue date no later than 6 months.
- How do I arrange my cleaning service?
You can book your cleaning service through theform on our website, or by phoning, or emailing us. Before the first clean, we arrange a free visit to your home and discuss with you any requirements you have.
- Do your services include outside window cleaning?
We are neither insured nor properly equipped to carry out professional outside window cleaning. However, we can clean your windows externally where it is safe for us.
- Can I have the same cleaner every time?
Yes, if you are happy with your cleaner, we will make sure you get the same cleaner every time though we cannot guarantee this during holidays, sickness absence, staff rotation or pay off. If your regular cleaner is sick or on holiday we can send you a replacement.
- What is the difference between Regular Domestic Cleaning and Spring Cleaning?
A regular domestic clean includes cleaning the areas of the home that you have daily contact with. This would include mopping the floors, dusting the furniture, tidying, vacuum cleaning, etc.
A spring clean is a deep clean. It means cleaning all of the corners of the house that you don't get to on a regular basis. For example, in the kitchen it would involve cleaning the oven, inside the fridge, inside the cupboards, internal and external windows etc.
- What will happen if my cleaner is off sick or on holiday?
Ms Marie will contact you to arrange temporary cover should your regular cleaner be unable to come to you for any reason.
- Do you move furniture?
We will move most couches, chairs, and tables free of charge. Heavier items, and furniture with electronics or breakables will either need to be moved before the cleaner's visit by the homeowner or we can clean around it.
- I work full-time, can you clean my home without me being at home?
Yes, if you wish, we can make arrangements and then return the key back to you.
- I’m going on holiday, can you clean whilst I am away?
Yes, we can clean your home. Just tell us who has the key or we can collect the key in advance and return it to you or leave it with neighbour/friend/family member.
Terms and Payment
- Can you provide references from some of your customers?
Yes, we can provide references from our current customers.
- How do I pay?
All outstanding balances and payments for cleaning services carried out are payable in cash or by cheque to the cleaner on the day of the visit. For regular domestic cleaning the most convenient way is to set up a standing order. Our bank details are available on request.
- Do you have a set of Terms and Conditions?
Yes, you can read our Terms and Conditions on our website. Please read them carefully as they contain important information. If you have any queries about our terms and conditions you can email us. By ordering our services by telephone, e-mail, or through our website, you agree to be bound by Ms Marie's .